To ATCC Valued Customers,

ATCC stands ready to support our customers’ needs during the coronavirus pandemic. Our first job is to listen to and observe what our customers need, and meet those needs with quality products and services. While we are not currently experiencing delays due to this pandemic, we expect that we could see them as the situation evolves. If you experience any issues, please contact ATCC Customer Service at For Technical questions please contact Thank you for your understanding, patience and flexibility as ATCC does everything it can to help reduce the impact of the coronavirus pandemic to our valued customers.

Shipping Requirements

The depositor is ultimately responsible for the shipment of deposit material to ATCC which includes compliance with all applicable government regulations for the packaging and movement of the material. Delivery must be made directly to ATCC; we will not retrieve shipments from airports. Do not ship deposit material prior to shipment authorization by ATCC.

  • To ensure your material arrives safely and is handled appropriately, the following guidelines should be followed:
    • When packaging vials, put all similarly labeled vials together in the package.
    • The material should be clearly labeled and identified.
    • The designation on the vial labels must agree with the strain designation that is listed on the deposit form.
    • When shipping cryopreserved material, use sufficient dry ice in an insulated shipping container to ensure the material’s viability is not compromised during movement, taking into account any delays in transit.